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Complaints and Appeals
Anyone may raise a complaint. Accredited bodies and applicants may appeal a decision.
Complaints
- Submit the complaint in writing with supporting evidence.
- ISA acknowledges it within 5 working days.
- A person not involved in the matter investigates.
- You receive a written outcome.
Complaints about a certified organization should first go to the certification body that issued the certificate.
Appeals
- Lodge the appeal in writing within 30 days of the decision.
- An appeals panel of persons not involved in the decision reviews it.
- The panel decides within 60 days and informs you in writing.